Refund Policy

This Refund Policy explains when purchases on Flibony ("Flibony", "we", "us", or "our") may or may not be refunded. It applies to purchases of virtual items — Coins, Diamonds, Gifts, VIP memberships, and other digital goods — in the Flibony app and on https://flibony.com (the "Service"). It is part of our Terms of Service and should be read together with our Virtual Currency Policy.

1. General Rule

Virtual items are digital products that are delivered to your account immediately after purchase and can be used right away. For this reason, all sales of virtual items are final and non-refundable once the items are credited, except as required by applicable law or as described below.

2. App Store Purchases

Most purchases are made through the Apple App Store or Google Play. Refunds for those purchases are handled by Apple or Google under their own policies, not by Flibony directly. If you believe you are entitled to a refund for an app-store purchase, please request it through the relevant store. We will honor refunds that the app store approves and may adjust your virtual item balance accordingly.

3. Your Legal Rights

Nothing in this Policy limits any non-waivable rights you have under the consumer-protection or other mandatory laws of your country. Where applicable law grants you a right to a refund or to withdraw from a purchase, that right applies regardless of the general rule above.

4. Unauthorized or Accidental Charges

If you notice a charge you did not authorize — for example, a purchase made by a child without permission or a duplicate charge — contact us at support@flibony.com and, where the purchase was made through an app store, also contact the store. We will review eligible requests in good faith, subject to verification and any applicable store rules.

5. How to Request a Refund

For app-store purchases, submit your request through Apple or Google. For any purchase you believe qualifies for a refund under applicable law or this Policy, contact support@flibony.com with your account details, the transaction date, the amount, and a description of the issue. Providing accurate information helps us review your request faster.

6. What Is Not Eligible

• Virtual items that have already been spent, sent as Gifts, or otherwise consumed.
• Change of mind after virtual items have been credited and used.
• Loss of virtual items due to account suspension, termination, or enforcement action for policy violations.
• Earnings, rewards, or payouts reversed due to fraud, abuse, or chargebacks.

7. Refund Abuse and Chargebacks

Repeated refund requests, fraudulent chargebacks, or abuse of refund processes may result in loss of virtual items, suspension, or termination of your account. Initiating a chargeback instead of contacting us first may delay resolution and affect your account status.

8. VIP and Subscriptions

If you purchase a VIP membership or other recurring entitlement, you can manage or cancel future renewals through your app-store account settings. Cancelling stops future charges but does not, by itself, refund the current period, except where required by law or the app store's rules.

9. Contact

We may update this Policy from time to time; the "Last updated" date above reflects the latest version.